Return and Refund Policy

Last updated: October 16, 2026

At ColorWrap, customer satisfaction is important to us. We want you and your family to enjoy every moment with your ColorWrap coloring blanket.

Please read our return and refund policy carefully before making a purchase.

1. Return Policy

We accept eligible return requests within 90 days of receiving your order.

To qualify for a standard voluntary return, your item must:

• Be unused, uncolored, and in its original condition.

• Have no stains, damage, washing marks, or signs of use.

• Include its original packaging and any accessories.

• Be accompanied by proof of purchase.

Important: Once a ColorWrap blanket has been used, colored, washed, or otherwise permanently altered, we do not accept voluntary returns or offer refunds for change-of-mind requests.

Simply opening the packaging does not automatically prevent a return where applicable consumer protection laws provide otherwise.

2. Used or Colored Products

ColorWrap blankets are designed to be colored and enjoyed with family and friends.

Due to the nature of our products, blankets that have already been colored, washed, damaged, or used beyond what is necessary to inspect them are not eligible for our voluntary return policy.

Where a statutory right of withdrawal applies, any reduction in the product's value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning may be deducted from the refund, as permitted by law.

This restriction does not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at ColorWrap1@use.startmail.com.

Include your order number, a description of the issue, and photographs where possible.

We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

4. How to Request a Return

To request a return, please email ColorWrap1@use.startmail.com with your order number and the reason for your request.

Our customer support team will provide return instructions and the appropriate return address.

Please do not send products back without first contacting us.

5. Refunds

Once we receive and inspect your returned item, we will inform you of the outcome of your refund request.

Approved refunds will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Where statutory withdrawal rights apply, refunds will be processed within the legally required time limits.

6. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

For statutory withdrawal returns, customers are responsible for direct return shipping costs where permitted by law and properly disclosed before purchase.

If the product is defective, damaged, or incorrect, ColorWrap will cover return shipping costs where required by applicable law.

7. Statutory Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights under applicable law.

Customers in the European Union may have a statutory 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

Customers exercising this right must notify us within the statutory period and return the goods in accordance with applicable law.

8. Contact Information

If you have any questions about returns, refunds, or your order, please contact us:

Store: ColorWrap

Email: ColorWrap1@use.startmail.com

We appreciate your trust in ColorWrap and hope our products bring creativity, joy, and memorable moments to your family.